Welcome To The Portal

The Portal Client Services Center was created specifically for you to simplify, streamline, and ease every step of your product journey, from project briefs, and purchase orders to label submission, and reordering. Everything is now in one place, easy to find, easy to track, and making it easy to grow.

What The Portal Means To Your Business:

Global access, 24 hours a day, 7 days a week.
Increased Production Predictability.
More Product Control.
Simplified Product Creation Process.

The Portal Puts You In Control.

Know what you need to know when you need to know it. With everything all in one place,
you can stop asking questions and start doing what matters most.

1
Discover
We strive to understand your business goals, create a winning strategy that helps you achieve your business goals, and become a valuable part of your team.
2
Customization and formulation
We strategize to find ways to differentiate your product from others on the market. Then we develop your custom formulas specially for your brand.
3
Agreement and partnership
With contracts signed, our partnership is underway. You’ll receive regular guidance, communication, and support to help you succeed.
4
Preparation
We bring your product to fruition by sourcing high-quality ingredients and helping you address packaging requirements. As your production date nears, we provide guidance, so you can finalize shipping details.
5
Production
Using our strict SQF SOPs, your product is produced in our 200,000-sq. ft. facility. With the finish line in sight, our production and quality control team oversees your production run.
6
Shipment
After third-party lab testing, your product is ready to hit the market.

1
Project Brief
Define your project and set clear expectations from the beginning.
2
Custom Formulation
Differentiate your product from others with custom formulization strategies.
3
Agreements
Easily review, sign, save, or print agreement paperwork securely.
4
Preparation
Submit pack-outs, track packaging, request/receive product labs, and prepare shipping details so you don’t miss one-day of production time.
5
Production
View estimated production dates and shipping timelines helping increase product predictability.
Shipment
Your product is packaged and ready to hit the market.

What You Need To Know.

Accessing the portal for the first time.

After your discovery call with one of our sales team members, and you are ready to proceed with completing a project brief, you will receive an email with your portal login credentials. Each company will have at least one designated administrator who can add users to the company profile in the portal. Users, depending on their designated role, can submit project briefs, approve quotes, submit purchase orders, and do other important tasks within the portal.

When to use the portal.

Whether you are submitting a purchase order, checking on the status of your production date, or have questions regarding lab testing, you can easily communicate with the PetDine team via the portal. All communication regarding new projects and orders is tracked inside the portal so you can easily view important information and communications at any time.

How to login.

Click Here (TIP: Bookmark this URL.)

Resetting your password.

Click Here

Portal Navigation

Inside the portal is our Customer Reference Library (CRL). The CRL is full of helpful information and tutorials for navigating the portal. Additionally, if you have any questions or need assistance inside the portal, you can email [email protected] for help and support.

If you have additional questions about the Portal, please email us at [email protected].